CUSTOM DTF AND REPRINTS

Important Order Guidelines

1. No Split Orders: We don't allow orders to be split between multiple files.
2. Verify Your Image: Use the upload tool to make sure your image looks right. What you see on the screen is what you'll get.
3. Artwork Fees: If you need artwork changes or background removal, you must pay for it.
4. No JPEGs: We don't print JPEG files. If you send a JPEG, your order will be canceled and you'll get a 50% refund.
5. Sizing Your Artwork: We no longer resize artwork. Make sure your artwork is the correct size and in PNG format. If sizing is provided in comments then a request is made to alter supplied sizing when left in order notes this can delay orders up to 72 hours.
6. Order Cut-Off Times:
   • Regular orders: 11:00 AM CST
   • Expedited and rush orders: 11:20 AM CST
7. Rush Orders: Don't mix rush items with non-rush items, or it will be processed as a standard order (5-8 days).
8. App Purchases: If you buy through the app, email your image and order number to popzybows@gmail.com in PNG format with any size specifications.
9. File Formats: We only print PNG files with transparent backgrounds.
10. Mockups: You will get a mockup of your file. Make sure your file size and scaling are correct. We won't stretch your image.
11. Bulk Discounts: Discounts are applied per image, not based on the total order quantity.
12. Ganged Images: Ganged images (multiple images on one sheet) must be spaced at least 1/4 inch apart.
13. Custom Orders: Custom orders are final, and there are no refunds. Verify your artwork carefully before submitting. Bulk images are printed in sheet format in ganged format uncut. We always overprint as well so you will have spares. If your requesting a direct match from a prior order. We need that jobs pms color code sizing and or a sample sent in. As we only store art for 10 days. We do not guarantee a match without this.
14. Order Tracking: Once placed, you can track your order at DIY-TRANSFERS.COM/TRACKING.
15. Shipping: Small orders may ship uncut or on a sheet.
16. Heat Press Instructions:
    • Temperature: 290-300°F
    • Time: 10-12 seconds
    • Pressure: Heavy
    • Peel: Warm-Hot or Cold, depending on your press.
17. No Infringements: We will not print any copyrighted or hate-driven images.
18. Cancellation Fees: Canceled orders will be charged a $7.50 processing fee.
19. Artwork Storage: We store artwork for 10 days only.
20. Color Matching: For color matching from a previous order, include the PMS code and size in the order notes.

Remember: Verify your artwork and order details before submission. No refunds for user errors.

One-Time Coupon: If you've read all the details, use this coupon for 20% off your custom order: https://diy-transfers.com/discount/READ-DESCRIPTION